1.
APPLICATION LETTERS
Definition :
Application Letter is a business letter or a letter
that serves to apply for a job at a company or an institution. formal business
letter is often included with a job application or resume and sent to the
destination yan. Although the cover letter is generally considered to be an
optional component applying for a job, more and more often their human
resources department staff who actually take the time to thoroughly cover
letter as their top picks.
CV must also be accompanied by a written application,
and the two form a package. Letters have a number of objectives allows us to
promote themselves by showing the features of our CV. The application letter
provides an opportunity to include material that is not in the CV, especially
personal qualities listed when making preparations. It shows a human resources
department staff that we understand how to write a letter as a skill in itself
and test our ability to communicate clearly and effectively. What should be in
it? Letter of application should follow the general guidelines for all business
letters. Must have an introduction, body and conclusion. The introduction, in
the cover letter should be clear in making the position where the position that
corresponds to our ability in other words such as recommending ourselves.
In making a cover letter to avoid inappropriate
language such as slang or technical jargon. Use short sentences, informative
and short paragraphs. Check spelling, grammar, and punctuation carefully. Some
employers routinely throw out a job application that contains the error.
Regular command structure of a job application letter or email the position
being applied to give the title of the work as the title, or referred to in the
first sentence of your letter, using a reference code if any. This will ensure
that your application can directly get to the right people within the
organization. You also have to mention where you saw the job advertisement, or
where you heard about the vacancy.
Sample :
January 2016
MS. PASSANA PING
The Administrative Officer
The Royal Thai Embassy in Manila
Dear Ms. Ping:
I am a Communications graduate of the University of the Philippines-Diliman with several years of working experience gained from some of the Philippines’ reputable private firms, a non-governmental organization, and government.
I am writing to apply for the position of Executive Assistant advertised on jobstreet.com.ph on 10 January 2016. This position particularly interests me because it would enable me to make full use of my administrative and organizational skills. I have well-developed written and oral communication skills that can be very useful in carrying out the duties for the above-mentioned position.
On top of these competencies, I adhere to a work ethic and can effectively interact with people across all levels of the organizational structure. I believe I can be an asset to your organization.
My resume is enclosed with this cover letter. It shows my overall expertise and experience in the field. I would welcome the opportunity to discuss my suitability for the position and comply with your other requirements. I can be contacted during working hours at (632) 857-0100 local 1101.
Thank you very much.
Sincerely,
GALIH AGAN
Applicant
MS. PASSANA PING
The Administrative Officer
The Royal Thai Embassy in Manila
Dear Ms. Ping:
I am a Communications graduate of the University of the Philippines-Diliman with several years of working experience gained from some of the Philippines’ reputable private firms, a non-governmental organization, and government.
I am writing to apply for the position of Executive Assistant advertised on jobstreet.com.ph on 10 January 2016. This position particularly interests me because it would enable me to make full use of my administrative and organizational skills. I have well-developed written and oral communication skills that can be very useful in carrying out the duties for the above-mentioned position.
On top of these competencies, I adhere to a work ethic and can effectively interact with people across all levels of the organizational structure. I believe I can be an asset to your organization.
My resume is enclosed with this cover letter. It shows my overall expertise and experience in the field. I would welcome the opportunity to discuss my suitability for the position and comply with your other requirements. I can be contacted during working hours at (632) 857-0100 local 1101.
Thank you very much.
Sincerely,
GALIH AGAN
Applicant
2.
INQUIRY LETTERS
Definition :
Inquiry letter is a kind of letter of request or request information
about a product, service, jobs or other business information.
In general, the general function of this letter is to respond to an
advertisement of information sources such as newspapers, magazines or
electronic media about a product / service as we are interested in the
informasih obtained.
Suart Usually this is an initial step in building a business or
cooperation of the two parties, namely a provider of products / services and
buyers of products / services.
In this letter, there are some things that are discussed by the
providers of services / products is a question of the buyer in order to help
the buyer itself to find out information about your products / services. Those
things include:
a. The name
and type of product
b. Product
specifications, namely; type, size, quality, capacity and others;
c. The unit
price.
d. Discounts;
e. Method of
payment from the buyer to the seller;
f. How to
delivery of the product from the seller to the buyer, and
g. Ease of
which may be obtained by the buyer, such as warranty and others.
The parts of inquiry letters is :
a.
Header
Listed
address, if an agency / company, on the masthead could also use the letterhead
of the company / institution where you work and simply write the destination
address of the company.
b.
Date
c.
Opening
Opening
always begins with a greeting. In a letter opening depends formal / formal.
d.
Reference
The first
paragraph always begins with references that you meet about the company in
question. The reference can be advertisements in print and electronic media or
any other business information you get from a business colleague who worked at
the company.
e.
Request
Information
After writing
references, you can continue to write the request for information you want to
get.
f.
Cover
and signature (signature)
Sample
:
Jl. Margonda No.100
Depok, 54321
777 - 77777
10 January 2016
Otong
Programmer Microcontroler
Otong Corporation
Jl. Margonda No.99
Depok, 12345
Dear Mr. Otong:
Perhaps you are seeking an addition to your marketing
team. A new person can provide innovative approaches to the challenges of
marketing. I am an innovator of new ideas, an excellent communicator with
buyers, and have a demonstrated history of marketing success.
Presently, I am marketing computer products for a
major supplier using television, radio and news advertising. I have a
reputation for putting forth the effort required to make a project succeed.
Enclosed is my resume for your review and
consideration. EFTG Industries has a reputation for excellence. I would like to
use my talents to market your quality line of technical products. I will call
you to further discuss my talents and how I can benefit your company. If you
prefer, you may reach me in the evenings at (555) 555-5555.
Thank you for your time. I look forward to meeting
you.
Sincerely,
Otong
3.
COMPLAINT LETTERS
Definition :
Complaint letter is a sort letter which we use to help you achieve your
goals from your complaint. The complaint letter should be addressed to the
customer service/consumer affairs department or the head office if there is no
customer service department.
Here are simple tips, templates and examples for writing good complaints
letters. This approach to complaints letter-writing is effective for private
consumers and for business-to-business customers who seek positive outcomes
from writing letters of complaint. The principles apply to complaints emails
and phone calls too, although letters remain generally the most reliable and
effective way to complain, especially for serious complaints.
Effective complaints
letters (and any other way of complaining) should be:
a.
concise
b.
authoritative
c.
factual
d.
constructive
e.
friendly
Imagine you are the person receiving customers' letters of complaints.
This helps you realise that the person reading your letter is a real human
being with feelings, trying to do their job to the best of their abilities.
Your letter should encourage them to respond positively and helpfully to the
complaint. No matter how mad you feel, aggression and confrontation does not
encourage a helpful reaction to complaints.
Good
complaints letters with the above features tend to produce better outcomes:
-
Concise
letters can be understood quickly.
-
Authoritative
letters - letters that are well written and professionally presented - have
more credibility and are taken more seriously.
-
Factual
letters enable the reader to see immediately the relevant details, dates,
requirements, etc., and to justify action to resolve the complaint.
-
Constructive
letters - with positive statements, suggesting positive actions - encourage
action and quicker decisions.
-
Friendly
letters - with a considerate, cooperative and complimentary tone - are
prioritised because the reader responds positively to the writer and wants to
help.
These complaints methods are based on cooperation, relationships,
constructive problem-solving, and are therefore transferable to phone and
face-to-face complaints.
See the customer service code of practice and tips, to understand more
about the organization's view of complaints handling.
Sample :
Fortune Goods
317 Orchard
Road
Singapore
10 January
2016
Attn: Mr Otong
Sales Manager
Everlong
Batteries
171 Choi Hung
Road
Hung Hom
Hong Kong
Dear Mr Otong
Re. Order No.
768197
I am writing
to inform you that the goods we ordered from your company have not been
supplied correctly.
On 29
December 2010 we placed an order with your firm for 12,000 ultra super
long-life batteries. The consignment arrived yesterday but contained only 1,200
batteries.
This error put
our firm in a difficult position, as we had to make some emergency purchases to
fulfil our commitments to all our customers. This caused us considerable
inconvenience.
I am writing
to ask you to please make up the shortfall immediately and to ensure that such
errors do not happen again. Otherwise, we may have to look elsewhere for our
supplies.
I look
forward to hearing from you by return.
Yours
sincerely
Otong
4.
PURCHASE ORDER LETTERS
Definition :
Cancelling a purchase order is quite common, and businesses
expect a certain number of orders placed to be cancelled by consumers. The best
way to cancel a purchase order is by phone. This will quickly stop the order
from being processed. However, it is also a good idea to send a purchase order
cancellation letter for purchase orders that take longer to process as well as
to formally verify a cancelled purchase.
Consumers should not wait to cancel a purchase. It is
more likely the cancellation will be effective if the time between the
purchasing and cancellation is short. Some companies have a time limit in which
cancellations must be made.
Businesses also cancel purchase orders. The most
common reason for cancelling an order is when a supplier doesn’t honor their
commitment and fails to deliver the goods on the agreed date. Cancelling a
purchase is usually disappointing because the consumer or business was counting
on receiving the products, but, even if they feel disappointed and somewhat
angry, they should be polite when writing a letter.
If the consumer decided that they cannot afford the
products or do not need them, they should also feel free to cancel their order.
The letter should be short and firm, giving all the required information in a
clear format.
The information that should be included in the purchase order
cancellation letter:
• The name of the customer
• The date the order was placed
• The order number of the items being cancelled
• A list of name of items being cancelled
• A list of items not being cancelled if they are on the same purchase
order
• The list should include the size, color, quantity and inventory number
of the items being cancelled
• The time the cancellation should be completed
• The reason for the cancellation (optional)
• A request for written confirmation of the cancellation
• Copies of any receipts, invoices or purchase orders
If the product or goods were received and found to be
faulty or not as advertised, this could be mentioned in the letter. However, it
is not essential for an individual consumer to give a reason. A business that
is cancelling a shipment of goods, should give a reason. Even with proof of a
good reason for cancelling, the cancellation is not complete until the other
party acknowledges or agrees with it.
Sample
:
Otong
Jl. Margonda No.100
Depok, 54321
10 January 2016
Otong Corp
Jl. Margonda No.101
Depok, 54321
RE: Cancellation of order number NUMBER
Dear Sir Otong:
This letter is to formally inform you that I am
cancelling order number NUMBER and request a full refund. The amount of the
order is DOLLAR AMOUNT. I placed the order on DATE. Enclosed is a copy of the
invoice. The items on the order to be cancelled are:
• Three light blue T-shirts, size L, inventory number
NUMBER
• One beige tunic, long sleeved, size L, inventory
number NUMBER
Thank you for your attention to this matter. I expect
written confirmation of this cancellation from you and to see a full refund
within 10 working days. If you have any questions, I can be reached at Name@email.com
or at 555-123-4567.
Sincerely,
Signature of consumer
Otong
List of enclosures
Source :
http://www.sample-resignation-letters.com/writing-a-purchase-order-cancellation-letter-with-examples.htmlhttp://www.businessballs.com/complaintsletters.htm
http://inamona92.blogspot.co.id/2012/12/inquiry-letter.html
http://ngejeblog.blogspot.co.id/2011/12/application-letter.html
